Terms & Conditions

This page contains the terms & conditions that govern the website nousommesdailleurs.com. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at nousommesdailleurs.com, you warrant that you are at least 18 years old and accept these terms & conditions which shall apply to all orders placed or to be placed at nousommesdailleurs.com for the sale and supply of our products.

Personal Information

 

All the personal information you provide is only available to nousommesdailleurs.com and will not be shared with other third parties. You always have the right to request nousommesdailleurs.com to delete or correct the information held about you.

By accepting the nousommesdailleurs.com conditions, you agree to the above.

Cookie Policy

 

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

Shopping at nousommesdailleurs.com

 

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

All orders are subject to acceptance and availability, and Items in your shopping basket are not reserved and may be purchased by other customers.

Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. To return any items please refer to our Return Policy.

Please send an email to our costumer department, customer@nousommesdailleurs.com.

Unless you cancel your order, acceptance of your order will be perfected upon completion of the packing of your order. Once your order is complete you will receive a second email with your tracking number.

We do ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed. A 'Processing' status means that your order is under review has not yet been shipped.

Payment

 

All orders are processed in Euro currency.

Credit cards will be debited in euro currency, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the credit card company processes the transaction.

All products remain noussommesdailleurs.com property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs are recognized before confirming the purchase.

noussommesdailleurs.com accepts the following payment methods:
— debit / credit card: Visa, Mastercard, Visa Electron, Maestro
— Paypal

Payment Security

 

All transfers conducted nousommesdailleurs.com are transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Shipping

 

All orders are shipped with United Parcel Service / UPS.

The couriers usually operate between 9 AM — 6 PM on business days.

All the orders will be dispatched immediately after received payment, exclude weekends.

Once shipped, arrival time of packages may vary from country to country, from 2 – 10 working days.

Orders not include taxes, duties and import fees which are country specific and are not covered by nousommesdailleurs.com. These fees are at the sole responsibility of the customer.

Local Taxes

 

Customers purchasing internationally may incur the relevant import duty and tax by your local customs office. These charges are at the customer's own expense. Please consult your local customs agency for more information.

If you are a customer whose credit/debit card is not denominated in euro, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

If and when an agent is necessary in order to clear a package from customs, these fees are the sole responsibility of the client and will not be reimbursed by noussommesdailleurs.com

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

All countries out of European Union are shipped on DDU (Delivery Duties Unpaid) basis, meaning that taxes and duties are NOT included in the final price and will all be on customer’s charge.

Return Policy

 

We gladly accept exchanges or refund within 10 days from the receipt of the merchandise.

Kindly note that we can only exchange an item for the same article in a different size.

The new size will be dispatched as soon as we have received the article that is to be exchanged.

Please note that we can only accept exchanges from the country which the shipment was sent to.

In order to start the exchange or refund process the customers can contact us via email at customer@noussommesdailleurs.com, stating the order number, reason for return and whether it’s a request for product exchange or a refund.

Item/s that will not match noussommesdailleurs.com return policy will be not taken into consideration and sent back to the customer at his own cost.

The returned items must be sent back in their original packaging together with all the materials received with the item (bags, wrapping, etc.). The item must be unharmed, worn or altered and must have all original security seals still attached. The noussommesdailleurs.com packaging must not be used as the external parcel for the shipment.

If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.

Size or color exchanges will only be issued if requested sizes and colors are in stock. Exchanges for different items are not accepted. An item can only be exchanged once.

The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.

Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement, this may change depending on banks and credit providers.
All return shipping and import fees are at the sole responsibility of the customer. These fees will be deducted from the final refund and will not be reimbursed.

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